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eGovernance Services
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SoftLabs eGovernance solutions partners with governments, public sector establishments
to offer IT-based governance solutions that work for all stakeholders. Our eGovernance
solutions promote efficiency, transparency and policy effectiveness, enabling “smart
governance” in areas that matter most to citizens and consumers.
The primary delivery models of e-Government can be divided into:
Government-to-Citizen or Government-to-Consumer (G2C)
 In this model, the G2C model applies the strategy of Customer Relationship
Management (CRM) with business concept.
By managing their customer (citizen) relationship, the business (government) can
provide the needed products and services fulfill the needs of customer (citizen).
Government-to-Business (G2B)
Government-to-Business (G2B) is the online non-commercial interaction between local and central government and the commercial business sector, rather than private individuals (G2C), with the purpose of providing businesses information and advice on e-business best practices. .
Government-to-Government (G2G)
- Government-to-Government (G2G) is the online non-commercial interaction between Government organizations, departments, and authorities and other Government organizations, departments, and authorities. Its use is common in the developed countries, along with G2C, the online non-commercial interaction of local and central Government and private individuals, and G2B the online non-commercial interaction of local and central Government and the commercial business sector.
- G2G systems generally come in one of two types:
- Internal facing - joining up a single Governments departments, agencies, organizations and authorities.
- External facing - joining up multiple Governments IS systems.
- Government-to-Employees (G2E)
- Government-to-employees (G2E) is the online interactions through instantaneous communication tools between government units and their employees. G2E is one out of the four primary delivery models of e-Government.
- G2E is an effective way to provide E-learning to the employees, bring them together and to promote knowledge sharing among them. It also gives the employees possibility of accessing information in regard to compensation and benefit policies, training and learning opportunities and civil rights laws. G2E services also includes software for maintaining personnel information and records of employees.
- G2E is adopted in many countries including the United States, Hong Kong and New Zealand.
Within each of these interaction domains, four kinds of activities take place:
pushing information over the Internet, e.g.: regulatory services, general holidays,
public hearing schedules, issue briefs, notifications, etc.
two-way communications between the agency and the citizen, a business, or
another government agency. In this model, users can engage in dialogue with
agencies and post problems, comments, or requests to the agency.
conducting transactions, e.g.: lodging tax returns, applying for services and
grants.
governance, e.g.: To enable the citizen transition from passive information
access to active citizen participation by:
1. Informing the citizen
2. Representing the citizen
3. Encouraging the citizen to vote
4. Consulting the citizen
5. Involving the citizen
Challenges of eGovernance
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Ensuring effective delivery of services to citizens and consumers
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Providing specific services to individual citizens, tailored to their regional preferences
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Increased efficiency of the government resources, for the optimal use of public
resources
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Providing a responsive service delivery system for citizens
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Measuring the success of various government efforts
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What SoftLabs Provides
We maintain a dedicated government solutions team to focus on the unique nature
of challenges confronting governments, public sector entities and security establishments.
Having considerable experience across a number of complex eGovernance projects,
SoftLabs is able to conceptualize, develop and deliver the best-in-class solutions
that allow you to meet your stakeholders’ interests. With access to cutting-edge
technologies from leading vendors, we provide unbiased advice to clients in their
quest to meet the expectations of their multiple stakeholder groups.
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Client Speak
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Our Project was taken care and pampered by SoftLabs, it gave it a right shape and
quality for where it stands now. The complete Project Management services made the
project complete in the timeframe and budget. We are very happy with the services
provided by them.
- Mahender,
Medrc
Work, Culture, Commitment and Communication are the best qualities I found in SoftLabs
. We were always kept informed at the status of our product and the defects found
helped us to enhance our application. Thanks SoftLabs.
-Syam,
World Tech
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